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BAILEY GOES DOUBLE GOLD 

Trade News from Teesside Caravans (Trade)

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Bailey strikes double gold in Practical Caravan Magazine Customer Satisfaction Survey

  • Bailey of Bristol secures a Gold Award for both New & Pre-Owned caravans in the Practical Caravan Magazine Owner Satisfaction Survey 2020
  • Bailey achieves an 82% satisfaction rating for New Caravans (a 3.3% increase on the previous years' total) and a 86% for Pre-Owned Caravans
  • Bailey was also the UK manufacturer with the highest proportion of fault free new caravans in use

 

Bailey of Bristol has secured a coveted Gold Award for both New and Pre-Owned Caravans in the 2020 Practical Caravan Magazine Customer Satisfaction Survey.

Bailey accounted for 22% of the total responses in the new caravan survey, achieved an overall satisfaction rating of 82% in the survey and in doing so secured a coveted Gold Award. This represents a 3.3% increase on the previous years’ score which itself was 3.3% higher than the year before that. Particularly encouraging were the supplementary figures showing that of the UK manufacturers, Bailey also had the highest proportion of fault free new caravans in use.

The picture was similar in the pre-owned caravan survey where Bailey secured a second Gold Award with an overall satisfaction rating of 86%, emphasising the longevity of its products in use and why they remain so highly sought after as pre-owned purchases.

Managing Director, Nick Howard stated “We take a lot of positives from our showing in this years’ Practical Caravan Survey. Total customer satisfaction is top priority at Bailey and this independent owner feedback shows that we are on the right track in terms of product performance and customer service. However we shall be looking closely at the findings of the report to identify the areas which we can improve upon to take ourselves forward”.

The Practical Caravan Owner Satisfaction Survey is compiled using direct customer feedback on all aspects of ownership on an annual basis.

For more information on the current Bailey caravan ranges, call in to Teesside Caravans or contact us on 01642 764455 or ad[email protected]

 

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Teesside CaravansFleck Way, Teesside Industrial Estate, Thornaby, Stockton-On-Tees, North Yorkshire, TS17 9JZ
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